iLine: A Web-Based Queuing Tracking Management System for PELCO II Customers
- Carlo Alexis Arevalo
- Jeff Kevin M. Bulanadi
- Danielle Joseph C. Cunan
- Ivan Kenneth P. Malabanan
- Jerick P. Razon
- Marion Chester A. Santiago
- Lovely Ruth C. Valdez
Abstract
An automated queue management system with Online billing system is a tool that aids service providers in effectively managing their clients. The method can be controlled with smooth transactions while providing a hassle-free online payment without the need of going to the PELCO offices. The objective of this study is to provide a queue management automation system through Online Billing that can determine queue situation while showing information of which customer should be prioritized first. The average waiting time and various queuing algorithm approaches utilized in banks to serve customers are the main topics of this project. This queuing architecture model can use two separate queue control systems that have evolved to transition between various scheduling algorithms in accordance with the testing outcome, or the average waiting time. The focus of the project is for the website to offer a separate account for the admin, staff, and customer. The web-based system was developed and planned to use a modified waterfall technique. The project is put through two rounds of testing. The user interface of the project was altered based on the findings of research and testing, and alpha and beta testing utilizing ISO 25010 that assists in adjusting and working according to stated project objectives. The project has now been made available to iLine for internal use only.
