MCC Stories: Journeying Back, Advancing Forward #7

With 2024 peeking at the corner, MCC recollects a fruitful and meaningful year of commitment in providing the community with learning and professional opportunities. 
One of MCC’s community-responsive programs---the MCC x VXI Contact Center Services Certificate, equips students with pertinent soft and technical skills to prepare them to enter and excel in the Business Process Outsourcing industry. Keziah Czarlene Joy Santos, MCC x VXI Batch 3 Trainee, testifies to the impact of the program to her professional growth and personal development.
“The training significantly impacted my professional growth and personal development. Through comprehensive modules and hands-on exercisWith 2024 peeking at the corner, MCC recollects a fruitful and meaningful year of commitment in providing the community with learning and professional opportunities. 
One of MCC’s community-responsive programs---the MCC x VXI Contact Center Services Certificate, equips students with pertinent soft and technical skills to prepare them to enter and excel in the Business Process Outsourcing industry. Keziah Czarlene Joy Santos, MCC x VXI Batch 3 Trainee, testifies to the impact of the program to her professional growth and personal development.
“The training significantly impacted my professional growth and personal development. Through comprehensive modules and hands-on exercises, I gained a deep understanding of customer service principles, communication strategies, and problem-solving skills. 
The training not only honed my ability to handle diverse customer queries efficiently but also enhanced my adaptability to dynamic work environments. The emphasis on teamwork and effective collaboration improved my interpersonal skills, contributing to a more confident and poised demeanor. 
Overall, the training has been instrumental in shaping me into a well-rounded professional, ready to navigate the challenges of the business process outsourcing industry.”
Testimonies such as this showcase MCC’s unwavering dedication in reducing the skills gap in the community by partnering with industries to provide corporate education. With this, the College welcomes the new year with continued passion and goal of being the community’s top choice in training and education.es, I gained a deep understanding of customer service principles, communication strategies, and problem-solving skills. 
The training not only honed my ability to handle diverse customer queries efficiently but also enhanced my adaptability to dynamic work environments. The emphasis on teamwork and effective collaboration improved my interpersonal skills, contributing to a more confident and poised demeanor. 
Overall, the training has been instrumental in shaping me into a well-rounded professional, ready to navigate the challenges of the business process outsourcing industry.”
Testimonies such as this showcase MCC’s unwavering dedication in reducing the skills gap in the community by partnering with industries to provide corporate education. With this, the College welcomes the new year with continued passion and goal of being the community’s top choice in training and education.